FREQUENTLY ASKED QUESTIONS

General Questions

What do I need to do before I place my order?
Can I expediate my order?
What happens if I need to make a change to my order?
Does the cemetery need to approve the Gravemarker?
Where will my Gravemarker order be shipped?
Can I see what my Gravemarker will look like before I place the order?
How is my order being shipped?
Do Flat Granite Gravemarkers include a base?
How is the Gravemarker produced?
When will my order ship?
How long will it take to receive my order once it ships?
What is a Gravemarker? Is it the same thing as a tombstone?
How heavy is a granite Gravemarker?
Does Buy Grave Markers install Gravemarkers?

Memorial Photos

Can I add a picture to my Gravemarker?

Payments and Fees

How do I pay for my Gravemarker?
What is the cost of a Gravemarker, Monument, Memorial, Upright or Grave Marker?
Are there any additional fees?

What do I need to do before I place my order?

Contact the cemetery to inquire about specifications and installation before placing an order. Specifications may include size, color and material of the Gravemarker. CLICK HERE to read more about questions to ask your cemetery.

Can I expediate my order?

Yes. Buy Grave Markers has a Rush service, as well as expedited shipping options available. Prior to placing your order please Contact Us and let us know the date that you need the Gravemarker to arrive. We will then be able to let you know if your timeline is possible and what the costs associated may be.

What happens if I need to make a change to my order?

Contact Us immediately with any changes that you require. Please note that any change to the order may result in an additional fee. The cost of the fee depends on the status of your order and may range up to the total cost of the order.

Does the cemetery need to approve the Gravemarker?

Most cemeteries adhere to certain specifications that may include size, color and material of the Gravemarker. You should always check with your cemetery before placing an order.

Where will my Gravemarker order be shipped?

Gravemarkers can be shipped anywhere you specify including: Residences, Businesses, Funeral Homes and Cemeteries.  NOTE: All Gravemarkers purchased from Buy Grave Markers include FREE Shipping, anywhere in the Continental United States. Contact Us for a quote on shipping your Gravemarker to Alaska, Hawaii, Canada or anywhere else in the world.

Can I see what my Gravemarker will look like before I place the order?

The Buy Grave Markers Online Headstone Designer will show you a live preview of the Gravemarker all the way through the design process. Once you finalize your order, you will also receive an email confirmation with a link to view your final design. All orders placed through our Specials Page or Catalog will receive a proof from one of our designers for your review and approval prior to the Gravemarker being made.

How is my order being shipped?

  • Flat Markers from 12" x 8" - 24" x 12"  are shipped via FedEx Ground Delivery
  • Larger headstones and monuments are shipped on a pallet through a trucking company due to their size and weight.
  • Shipping times vary depending on shipping destination. Tracking information will be emailed to you once your order ships.

Do Flat Granite Gravemarkers include a base?

Flat Gravemarkers do not include a base. Each flat granite Gravemarker is a single piece with no base required.

How is the Gravemarker produced?

  • During the ordering process, you select the artwork and text that will applied to your Gravemarker.
  • Your selected artwork and text is then sandblasted into the granite. 
  • A coat of paint is applied to the sandblasted areas on the marker. All grey markers will be painted black and all other color markers will be painted white.

When will my order ship?

Orders for in stock items will ship after the approval of the design. All orders received after hours will begin production the next business day.

How long will it take to receive my order once it ships?

Shipping times vary based on destination. In general orders take 5-7 business days to arrive.

What is a Gravemarker? Is it the same thing as a tombstone?

Several terms are used to refer to Gravemarkers. These include headstone, gravestone, marker, flat marker, grave marker, grass marker, memorial, monument and tombstone.

How heavy is a granite Gravemarker?

Gravemarkers weights vary depending on size, thickness and color. For example our most common Gravemarker is a 24" x 12" x 3" in Grey. Gravemarker weights range from 86 lbs. to over 1,000 pounds in some of the larger styles.

Does Buy Grave Markers install Gravemarkers?

Buy Grave Markers does not install gravemarkers. We manufacture and ship your stone to the residence, business or cemetery that you specify in your order. For orders larger than flat 24"x12"x4" (excluding Imperial Black), delivery drivers are NOT required to unload the stone from the truck. Someone MUST be present during delivery to sign for the stone and unload it from the truck. Failure to comply may result in a failed delivery attempt and additional charges being billed to the purchaser.

If the cemetery you have selected does not install the gravemarker there are usually local monument companies that can be contracted to do the installation work. Most cemeteries require any setting fees be paid by the family prior to the headstone being shipped. It is the purchaser's responsibility to pay all fees prior to shipment. Failure to pay applicable fees may result in the rejection of the delivery of your gravemarker.

Can I add a picture to my Gravemarker?

Yes, a picture can be added to any Gravemarker. BuyGraveMarkers.com has a large selection of sizes and shapes of Gravemarker.

Please CLICK HERE for sizes and pricing.

How do I pay for my Gravemarker?

You may purchase a Gravemarker from our site with Visa, MasterCard, American Express and Discover as well as PayPal's eCheck service or with your PayPal account. Our online credit card processing is encrypted for your security. If you would prefer to speak with one of our representative please call us at (800) 585-5768.

What is the cost of a Gravemarker, Monument, Memorial, Upright or Grave Marker?

Pricing for Gravemarkers ordered through our custom Online Gravemarker Designer are listed below and include FREE Shipping and Sales Tax Included.

To view our complete catalog Granite Gravemarkers, Monuments and Memorials Click Here.

The cost of a custom size, color or design beyond what is available in our Online Gravemarkers Designer will vary depending on the specific request.

Are there any additional fees?

All Gravemarkers ordered through the Buy Grave Markers Online Gravemarker Designer include everything at one low price:

  • Personalized Lettering (No per letter charge)
  • Large selection of graphics and designs
  • Shipping anywhere in the Continental United States
  • Sales Tax

Ceramic Pictures and Custom Artwork are available for an additional cost. Please Contact Us for more information and pricing.

The cemetery that the Gravemarker will be placed in may have a setting fee associated with installing your Gravemarker. This fee is set by the cemetery and paid by you directly to the cemetery. Please contact your cemetery for more information.